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September 2, 2014 > VTAlerts helps customers say something

VTAlerts helps customers say something

Submitted By Santa Clara Valley Transportation Authority

Santa Clara Valley Transportation Authority (VTA) introduced the VTAlerts mobile app in April 2013. Since its launch, VTAlerts has helped VTA respond more quickly to 575 total reports about vandalism, system safety, suspicious activity and less frequent issues such as unattended bags, assaults, fights, robberies and thefts.

The nationwide "If You See Something, Say Something" public awareness campaign is a reminder of how important it is to report suspicious activity to the proper local law enforcement authorities. The VTAlerts mobile app is one tool that riders can use to report a safety concern or call 911 discreetly from the transit system. More than half of reports in recent months include photos, which are very helpful to our security, safety and maintenance staff. The most helpful reports also include detailed descriptions of what the customer observed and specific location information. The app is closely monitored by VTAÕs Protective Services department and every report is quickly addressed.

Please download the app in the iTunes store for iOS or Google Play store for Android. Remember to submit timely, detailed and specific reports that match the categories below. If you want to report a customer service issue or something thatÕs not on the list, please contact VTA Customer Service at (408) 321-2300.

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