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February 25, 2014 > BookWorm: Powerful Phrases for Dealing with Difficult People by RenŽe Evenson

BookWorm: Powerful Phrases for Dealing with Difficult People by RenŽe Evenson

The lady in the next cubicle over is making you almost speechless.

She talks too loud, first of all, and you constantly hear every word she says Ð most of it incessant and inconsequential, which makes you want to scream. SheÕs a whiner and a gossip, too, and you wonder what she says about you. Someday, youÕre sure to find out since sheÕs also on your team.

YouÕd like to talk to her about it but youÕre not sure you could, at least not calmly. But after youÕve read ÒPowerful Phrases for Dealing with Difficult PeopleÓ by RenŽe Evenson, youÕll know exactly what to say.

You know who your friends are. You know because you chose them, but youÕre not that lucky at work. Yes, your co-workers Òcan test your mettle, tick you off, and sour your attitude.Ó Dealing with them can be a challenge because you know how quickly things can go bad, and you donÕt want that to happen. So how do you create harmony, work out problems, and still keep your dignity and your sanity?

First of all, says Evenson, think before you speak and donÕt let your temper take over. Plan what you intend to say and how you hope it will go. Consider what the other person may think, and expect to communicate Òin a constructive manner.Ó Then practice before you gently pounce.

Remember to start the conversation with an ÒI PhraseÓ to disarm the situation. In confrontation, never say never or always because few things ever are. Know that an apology Ð something women are often accused of overusing Ð ÒdoesnÕt necessarily mean saying youÕre wrong.Ó Get used to assertiveness, which is not aggressiveness; learn the difference. Watch your body language, as well as that of your coworker. Learn a few useful Òphrases of compromiseÓ that can be used to diffuse the situation and tie up its resolution.

But what if the guy at the top is being difficult, or what if youÕre to blame? This book takes a look at those scenarios, and other ways to deal with personalities that make your teeth grind. First, though, remember this: ÒÉ not confronting any sort of conflict will not make the problem go away. Rather, it makes the problem fester and grow.Ó

CanÕt we all just get along? With ÒPowerful Phrases for Dealing with Difficult People,Ó youÕve got a chance of it.

I loved the way author RenŽe Evenson reminds readers in every possible way to ÒThink First,Ó a definite key to not overreacting. I also appreciated how each problem in this book is broken into bite-size, specific sections for maximum help. And yet, despite the careful literary role-playing and example-stories for envisioning scenarios, itÕs easy to be lulled into forgetting two things.

You canÕt control a co-worker and, well, letÕs face it: sometimes, people are jerks.

Still, isnÕt workplace harmony worth a try? WouldnÕt you rather have truce than trouble? If the answer to those questions is affirmative, then grab this book. ÒPowerful Phrases for Dealing with Difficult PeopleÓ will make you say ÒYes!Ó

c.2013, Amacom
$10.95 / $12.95 Canada
225 pages

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