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August 13, 2013 > ServiceUC

ServiceUC

Submitted By City of Union City

We are very excited to announce that the City has implemented a custom mobile app, ServiceUC, that is available to all citizens and staff at no cost. This mobile app can be installed on any smartphone via the Apple and Android App Stores and will enable citizens and staff to file requests and submit communications to the City via their mobile phones. If you are around town and notice graffiti, for example, you can use the ServiceUC app to take a photo of the issue, and then send it directly to the City, just with a simple point, click and submit! The app will use GIS to locate the exact address of the request.

These citizen requests will be automatically routed to the correct staff member with an attached photo and location. Reports can then be easily created to help ensure all cases are managed efficiently, escalated and closed according to department benchmarking goals. This will dramatically increase the City's ability to: * increase staff efficiency * engage citizens * create goodwill * save time and money

Citizens can submit cases and check on the updated status of the request via their smartphones. The cases may contain supporting photos and notes from the submitting citizen that help staff manage and close the case faster and with better resolution. Furthermore, the case location is automatically assigned to the case at submission through the application's GIS integration for efficient scheduling and geographical reporting or assignment of cases.

The mobile app is now available. So, point, click, and submit your request today!

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