December 25, 2012 > BART cleanliness at all time high
BART cleanliness at all time high
Submitted By James K. Allison
The first quarter QPR notes that the "train interior cleanliness" goal, measured from random onboard surveys of riders, was met for the first time ever, and train reliability indicators remained strong despite the strain on the system of record ridership. One factor in the high score may be the new easier to clean vinyl seats installed in 206 train cars. Because the new seats are such a hit with customers, BART will install the new seats in another 243 cars by July.
Other highlights from the QPR report:
Total ridership increased by 6 percent compared with the same quarter a year ago, with average weekday ridership (387,054) up 6.5 percent, and Saturday and Sundays up by 8.5 percent and 8.2 percent, respectively.
Customer on time service was 95.47 percent for the quarter, with the four biggest delays of the quarter all involving customer medical issues.
To download the complete first quarter Quarterly Performance Report and previous reports, go to www.bart.gov/reports.