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September 25, 2012 > Water service line insurance offered to ACWD customers

Water service line insurance offered to ACWD customers

Submitted By Frank Jahn

Alameda County Water District (ACWD) single family residential customers are currently receiving information about a new water service line protection service offered through Home Emergency Insurance Solutions (HEIS), the California subsidiary of HomeServe USA.

ACWD customers living in Fremont, Newark, and Union City will have the option to sign up for a protection plan that will provide emergency assistance with unexpected repairs to the water line on the homeowner's property.

HomeServe USA, a nationwide provider of emergency home repair programs, currently serves 1 million customers across 36 states and will be working closely with ACWD to ensure that customers have convenient and affordable options for service line protection plans. Customers choosing to sign up for these plans will have access to an Emergency Repair Hotline that is accessible 24 hours a day, 365 days a year to bring locally based, licensed and insured contractors right to their home for repairs.

ACWD went through an extensive selection process before choosing HomeServe as the supplier of a water service line protection service for its customers. The service is completely optional and it is up to each homeowner to determine if it is right for them.

"Many customers are unaware that they are responsible for the maintenance of the water pipes that run from their water meter to their home," said Walt Wadlow, ACWD's General Manager. "For those who choose to sign up for this service, the concern about what to do if these pipes burst or begin to leak will be virtually eliminated."

Tom Rusin, chief executive officer of HomeServe USA, stated, "HomeServe is thrilled to be offering this optional service to Alameda County Water District customers. We are looking forward to forging a strong relationship with the District, working with their teams and supporting their customers in Fremont, Newark, and Union City."

Additional Information on the program is available at by calling (510) 668-4200. For more information about Home Emergency Insurance Solutions and HomeServe USA, please go to

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