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May 27, 2011 > Washington Hospital Earns Prestigious Awards For Excellence in Patient Care

Washington Hospital Earns Prestigious Awards For Excellence in Patient Care

Washington Hospital has received three National Excellence in Healthcare awards from the Professional Research Consultants (PRC), for clinical excellence and outstanding quality care in Orthopedics, Anesthesia Services and Medical Records.

The PRC Achievement Awards are based on entries submitted by hospitals and other health care facilities across the nation and recognizes organizations which have enhanced their patients' perception of care by focusing on "key drivers of excellence."

For the sixth year in a row, Washington Hospital's renowned Center for Joint Replacement (CJR) received the 5-star and "Top Performer" customer service awards in the category "Inpatient Orthopedics Overall Quality of Care." To achieve this, the CJR scored in the top 10 percent nationally based on "Excellent" patient responses.

The Top Performer Award is PRC's highest honor and one that the CJR has received since 2006 for obtaining the highest ranking nationally of all orthopedic surgery units surveyed.

"This award reflects the outstanding care that is provided by our dedicated staff at the CJR," says Dr. John Dearborn, orthopedic surgeon and medical director of the Center for Joint Replacement. "This distinction is really a comment on our continuum of care, from the time the patient arrives at the hospital, to the time they leave the care unit and continue their rehab and recovery at home."

The Patient First Ethic remains a longstanding commitment within Washington Hospital. Dr. Dearborn says the Center's mission statement, drafted in 1998, which includes "efficient yet highly personal care," remains at the very heart of how they care for all patients.

"Everyday we are committed to delivering a high level care in a personal way," adds Dearborn. "When we get rated number one in the country, I think the entire patient care team - from myself to the nurses and therapy staff - is doing a great job of keeping it personal."

In addition to the top honors received by Washington Hospital's Center for Joint Replacement, the hospital also received the 4-star award for excellence in the areas of Anesthesia Services and Medical Records based on a Medical Staff survey that was conducted.

PRC surveys medical staff at hospitals and healthcare facilities and then compares the ratings nationally. This award is given annually to hospitals that score in the top 25 percent based on local physicians' ratings.

Karen Duff, Washington Hospital's Director of Health Information Management (Medical Records), says her staff always strives to maintain a good working relationship with Washington Hospital's Medical Staff.

"We successfully work together with physicians toward a common goal of timely and accurate completion of the patients' medical records," explains Duff. "Through our partnership, we have been able to reduce our chart delinquency rate from an average of 25 percent a few years ago down to a current rate of 2 percent. It is rewarding to know that our efforts are appreciated by the Medical Staff."

About the Survey

Professional Research Consultants is a nationally leading market research organization in Omaha, Nebraska that specializes in rating hospitals based on patient satisfaction data. PRC provides survey tools and resources to assist health care facilities to evaluate clinical and operational performance.

For the survey, patients are asked a series of questions regarding topics such as pain management, staff responsiveness and the level of compassion.

There were 250 hospitals participating in this particular survey. Patients who had an inpatient stay or outpatient visit within Washington Hospital Healthcare System were randomly selected to participate in a survey by phone during which answered questions regarding their care.

Washington Hospital Excellence - See Our Achievements Online

Washington Hospital has been recognized with a number of prestigious honors and awards over the last year. To learn more about our recent achievements, please visit

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