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January 28, 2009 > Urgent Care When You Need It

Urgent Care When You Need It

For Minor Illness or Injury, Washington Urgent Care Offers Convenient Hours and is Open Seven Days a Week

Imagine you're in the garage and you just slammed your finger with a hammer. You're in pain, and you think you might need an X-ray. But it's Saturday and the doctor's office is closed for the weekend. And the wait in the Emergency Room could be a couple of hours.


Where do you go?

Washington Urgent Care (formerly named Washington Clinic/Fremont) is located on the 2nd floor of 2500 Mowry Avenue (Washington West), directly across the street from Washington Hospital's emergency department and offers community members a viable alternative for treatment of minor illness and injury.

Vivian Simmons, a resident of Union City, knows this from past experience. Vivian has been to the clinic numerous times, especially since her mother, her mother-in-law and her mother-in-law's brother - all three of them senior citizens - had to relocate from New Orleans after Hurricane Katrina.

What she remembers most about her first visit - and every visit since - was the attitude of the staff members.

"I remember the congeniality," Vivian says. "They were so congenial and very kind and attentive to the fact that the people that came into the facility were sick. You can go into some facilities and you don't feel like they care, but that's their business to care for those who are sick. I really like the way Washington Urgent Care handles the needs of their patients."

Vivian says she was relieved to find that the staff members at the front desk were kind and courteous and the facility itself was pleasant and well maintained. That is the reason she keeps coming back whenever she has an urgent medical issue whether for herself or her family.

"It's such a warm, friendly environment at the clinic that you feel like you're going to see a friend, and I don't know any of them," she reflects. "And one young lady even remembered when we were there before with my mother-in-law. I thought that was really nice, because people want to be remembered."

According to Patti Coffey, nurse manager of the clinic, Vivian's positive experiences at Washington Urgent Care are all part of Washington Hospital's dedication to making each patient a priority.

"At Washington Hospital and Washington Urgent Care, we practice the patient-first ethic," Coffey says. "Part of that standard means that we want our patients to feel good about the visit from beginning to end, because when they come to us they don't feel well. Our job is to help our patients feel better."

The clinic's role, Coffey stresses, is not to replace patients' regular doctors visits. Clinic staff treat patients for urgent issues and send them back to their regular physician for follow-up care. Physicians at the clinic routinely communicate with doctors in the community, helping to coordinate patient care and keep their patients healthy on weekends and after hours.


No Appointment Necessary

Washington Urgent Care is open seven days a week from 8 a.m. to 8 p.m. and requires no appointment.

"By offering extended and weekend hours we are able to provide care to patients who might otherwise not be able to get the urgent care that they need," Coffey says.

The clinic sees patients of all ages with a wide variety of health care needs, including:
* Colds, coughs, flu and flu-related symptoms
* Asthma, bronchitis, and other respiratory illnesses
* Abdominal pain and vomiting
* Headaches and back pain
* Lacerations, cuts, bruises, sprains, fractures and other injuries
* On-the-job illness and injury, or other work-related needs
* On-site X-ray and laboratory services

The clinic's staff also offers occupational health care services to employers throughout the Tri-City area through the Well for Work program, which provides:
* Work injury management
* Drug and alcohol testing
* Pre-employment physical exams

Coffey says that the services at the Washington Urgent Care are for the times when your own doctor is not available and the care you need is urgent but not an emergency, such as trauma or chest pains.

"If you have any question as to whether or not it's a medical emergency, don't second guess yourself," Coffey says. "Call 9-1-1."

If it's not an emergency, but still can't wait until the doctor's office opens the next day, Washington Urgent Care offers compassionate care with shorter wait times. Since the clinic's co-pays are often less than what they would be in the ER, many times patients save both time and money.

"If insured by a plan accepted at our urgent care, our patients pay their regular co-pay," adds Coffey. "To help with the high cost of rising health care, we offer a significant discount to our uninsured patients at the time of service, especially for people that live within the Washington Township Health Care District.


Urgent Care When You Need It

Washington Urgent Care is open seven days a week from 8 a.m. to 8 p.m. and is located at 2500 Mowry Avenue, Suite 212, in Fremont. No appointment is necessary at Washington Urgent Care. To learn more about the clinic's services, visit www.whhs.com, click on "About Us," select "Our Facilities" and choose "Washington Hospital Clinics" from the drop-down menu. You can reach a clinic staff member by calling (510) 608-6174.

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